1. Getting help
| rishav@zuuvy.in | |
| Who answers | Rishav, Founder — Zuuvy |
| Response | Within 7 days, usually much sooner |
| Where we are | Bangalore, Karnataka, India |
Most questions are answered faster by the business that gave you the login than by us — they can create accounts, reset access, fix a price, correct an order and change what you are allowed to see. We cannot change a business's own data on a user's request.
2. I cannot sign in
Three ways in, and one of them almost always works:
- Mobile and code. Enter the number your business registered and we send a code on WhatsApp. This is the main route and needs nothing remembered.
- Username and password, if you were given one.
- Continue with Google, if the email on your account is a Google address.
Forgotten the password? Use "Forgot password" — it sends a code on WhatsApp, lets you set a new one, and signs you in.
No code arriving? It goes to WhatsApp, not SMS, so check WhatsApp on the number your business registered — which may not be the number in the phone you are holding. If it is the wrong number, only your administrator can change it.
3. I do not have an account
You cannot create one, and neither can we. Every account is issued by a business — to its staff, or to a shop that buys from it.
- Staff: ask your manager or the office.
- A shop, dealer or distributor: ask your salesman, or the distributor you buy from, to set one up.
- A business wanting to use Zuuvy: write to rishav@zuuvy.in.
4. Which app is which
| App | For | What it does |
|---|---|---|
| Zuuvy HQ | Owners and office staff | The whole business on one screen: sales across every channel, stock, staff, purchase orders, offers and outstanding money. |
| Zuuvy Fleet | Field salesmen | A salesman's round: stock in hand, shops to visit, sales taken on the spot, collections, and attendance for the day. |
| Zuuvy Warehouse | Warehouse staff | What is on the shelf and what is not yet: restocking, issuing stock to salesmen and outlets, and settling returns. |
| Zuuvy Partner | Trade customers | For the shops, dealers and distributors who buy from you: catalogue at their price, orders, delivery tracking and what they owe. |
5. Things that come up often
The app is asking for my location all day
That is Zuuvy Fleet, and only while you are checked in for a shift. It stops when you check out. You can refuse the permission in Android's settings — attendance still works, the route does not. See what we collect.
Contacts appeared in my phone
Zuuvy HQ can write your business's shops and staff into your address book, so a call shows a name. They are all prefixed "Zuuvy · ", so they can be found and removed together. It never reads your own contacts.
My profile photo did not change
Close the app fully and reopen it. If it persists, write to us with your username.
A price or balance looks wrong
Ask your administrator — prices, discounts and balances are set by the business you buy from, and only they can correct them.
I want my data deleted
Here is how, including what we cannot delete and why.
6. Reporting a bug
What makes a report we can act on:
- Which app, and your username
- What you tapped, and what happened instead of what you expected
- A screenshot, if there is anything to see
- Roughly when it happened, so we can find it in the logs
Send it to rishav@zuuvy.in. Security problems go to the security page instead.